Privacy Policy

1. Information We Collect

RubberQ ("we", "us" or "our") receives information that you choose to provide when you:

• Submit a Request for Quote (RFQ) or contact form.
• Upload technical drawings, specifications, or 3D models.
• Request material samples or technical consultations.
• Communicate with our engineering and sales teams.

Submitted details can include your name, business contact details, company, country, project requirements, technical files or links, and the page or referral information associated with your inquiry.

2. How We Use Your Information

We use the collected data for specific industrial and business purposes:

• RFQ Processing: To evaluate manufacturing feasibility and provide accurate pricing.
• Engineering Consultation: To offer material selection and design-for-manufacturability (DFM) advice.
• Order Fulfillment: To manufacture and ship your custom rubber components.
• Quality Control: To maintain production records as required by IATF 16949 and ISO 9001 standards.

3. Protection of Intellectual Property

Only send drawings and information you are authorised to share. Contact us before submitting files that require an NDA, restricted access or a specific transfer method so that handling arrangements can be agreed for your project.

4. Cookies and Tracking

This site uses browser storage to remember your cookie choice. Optional Google Analytics loads after you allow analytics. You can reopen Cookie settings in the footer and turn it off. When analytics is enabled, session storage can retain the entry page and referral information for an associated inquiry; this optional record is cleared when you turn analytics off. A submitted inquiry can still include its current page, referring page, campaign parameters and clicked inquiry entry. You can also clear stored choices through your browser.

5. Website and inquiry service providers

We use service providers to operate the website and process inquiries. These providers may process data outside your country. Discuss any regional or contractual data-handling requirements with us before sending sensitive project files.

• Cloudflare provides website hosting and the inquiry-processing and database services.
• Resend sends inquiry notification emails to our business inbox.
• Sanity delivers public articles and website media. Optional Google Analytics is controlled through Cookie settings.

6. Data Retention

Inquiry records support assessment, replies and related quotations, orders or quality matters. Retention needs vary with the project and applicable contractual or legal requirements. Contact us to ask about information associated with your inquiry.

7. Your Requests

For questions about submitted information, or to request access, correction or deletion, email [email protected]. Include enough detail to identify your inquiry. Requests are considered with applicable requirements; related transaction or quality records may need to be retained.